Pure Invitation receives Feefo Platinum Trusted Service Award 2025
We're delighted to announce that we have won the Feefo Platinum Trusted Service Award, which is an independent seal of excellence, recognising businesses that consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.
Working with over 6,500 brands, Feefo is the world's largest provider of verified reviews, helping both brands and consumers make better decisions, and enabling brands to deliver more personalised experiences.
Consumer confidence is continuing to rise which is great to see, but being cautious with spending continues to be important, especially during a cost of living crisis. At Pure Invitation, we believe that standing out means putting excellence at the heart of everything we do. That's why we're dedicated to weaving in a customer advocacy strategy, ensuring that your experience with us is nothing short of exceptional, and this award celebrates brands that are delivering standards that go above and beyond.
Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 5 between 1st January 2024 and 31st December 2024.
Carol Vincent, owner and founder of Pure Invitation commented:
"Receiving a Platinum Trusted Service Award from Feefo means a great deal to us because it's based entirely on genuine customer feedback. In today's challenging economic climate, we understand the importance of delivering exceptional value and service. This award validates our team's dedication to truly listening to our customers and meeting their needs. Looking ahead to 2025, we remain committed to maintaining these high standards and continuing to put our customers first."
Tony Wheble, CEO at Feefo, congratulated all the winners:
“During these economically challenging times, it's inspiring to see companies like Pure Invitation consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don't just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year's winners sets a benchmark for customer service excellence.”
A huge thank you to our wonderful customers who took the time to leave their feedback. Without you making the effort to do so we wouldn't be celebrating this award, so thank you.
Check out all of our Feefo reviews on the website - https://www.pureinvitation.co.uk/.